Frequently Asked Questions
Here are links to various categories of questions:
- Questions about the future of DL Consulting
Q: Can you provide my team some training on how to configure AUD?
A: Contact me with details of what you’re looking for. DL Consulting created the only comprehensive training on configuring AUD, and I’m happy to chat about your needs, give you suggestions, and if appropriate help with your training.
Q: What kind of trainings does DL Consulting provide at this time?
A: We do two kinds of training sessions at this point:
Q: Are the DL Consulting training manuals still available? How can I get them?
A: DL Consulting has not updated the training manuals for several years. Once Spatial Business Solutions (SBS) took over the product from Autodesk, the pace of enhancements outstripped our ability to keep up. However, if you elect to have DL Consulting provide you with on-site training, these old but still useful materials will be provided at no additional cost in PDF format.
A: Contact me with details of what you’re looking for. DL Consulting created the only comprehensive training on configuring AUD, and I’m happy to chat about your needs, give you suggestions, and if appropriate help with your training.
Q: What kind of trainings does DL Consulting provide at this time?
A: We do two kinds of training sessions at this point:
- in-person configuration training sessions for a new team that is considering or just starting an AUD project.
- In-person refresher trainings for existing clients or existing customers who have AUD and are striving to maintain their configuration.
Q: Are the DL Consulting training manuals still available? How can I get them?
A: DL Consulting has not updated the training manuals for several years. Once Spatial Business Solutions (SBS) took over the product from Autodesk, the pace of enhancements outstripped our ability to keep up. However, if you elect to have DL Consulting provide you with on-site training, these old but still useful materials will be provided at no additional cost in PDF format.
Q: What kind of support can DL Consulting provide?
A: Generally DL Consulting provides support for things we have configured, or things within our core expertise. Because every AUD configuration is different, and configurations are created in different ways, it is not always practical to "take over" support from another organization or to provide help on unique one-time problems..
Q: How does one contract for and pay for DL Consulting support?
A: For existing clients, DL Consulting generally provides hourly support on a time-and-materials basis. This can vary, for example, if you simply want the ability to call whenever you're having an issue, it is possible to be on retainer for a quarterly, semi-annual, or annual fee. Another support model is to focus on a "defect list", and to work down the list over a pre-determined period of time.
Q: What are DL Consulting's core areas of expertise with regards to AUD?
A: DL Consulting has not updated the training manuals for several years. Once Spatial Business Solutions (SBS) took over the product from Autodesk, the pace of enhancements outstripped our ability to keep up. However, if you elect to have DL Consulting provide you with on-site training, these old but still useful materials will be provided at no additional cost in PDF format.
A: Generally DL Consulting provides support for things we have configured, or things within our core expertise. Because every AUD configuration is different, and configurations are created in different ways, it is not always practical to "take over" support from another organization or to provide help on unique one-time problems..
Q: How does one contract for and pay for DL Consulting support?
A: For existing clients, DL Consulting generally provides hourly support on a time-and-materials basis. This can vary, for example, if you simply want the ability to call whenever you're having an issue, it is possible to be on retainer for a quarterly, semi-annual, or annual fee. Another support model is to focus on a "defect list", and to work down the list over a pre-determined period of time.
Q: What are DL Consulting's core areas of expertise with regards to AUD?
A: DL Consulting has not updated the training manuals for several years. Once Spatial Business Solutions (SBS) took over the product from Autodesk, the pace of enhancements outstripped our ability to keep up. However, if you elect to have DL Consulting provide you with on-site training, these old but still useful materials will be provided at no additional cost in PDF format.